Refund policy
At ChainLy.store, your satisfaction matters to us. We want you to feel confident when shopping for jewelry and accessories from our store. If you are not fully satisfied with your purchase, we offer free returns and refunds within 30 days of delivery.
This Return & Refund Policy explains how returns, refunds, exchanges, order issues, and damaged items are handled.
1. 30-Day Free Return Window
You may request a return within 30 days of receiving your order. To be eligible for a return, the item must be in acceptable return condition.
Returned items should be:
Unused or gently inspected only
In the same condition as received
Free from visible wear, damage, stains, perfume, lotion, or alteration
Returned with original packaging, tags, accessories, and inserts when applicable
Because our products include jewelry items such as necklaces, bracelets, rings, and chains, returned items must be handled carefully and returned in clean condition. Items showing signs of use, modification, damage, or missing components may not qualify for a full refund.
2. Free Returns
ChainLy.store offers free returns within 30 days. If your return request is approved, we will provide return instructions. Depending on your location, we may provide a return label or another approved return method.
Please do not send any product back without contacting us first. Unauthorized returns may be delayed or may not be accepted.
To start a return, contact us at:
Email: support@ChainLy.store
Phone: (416) 588-7886
Please include your order number, full name, email address, reason for return, and clear photos if the item is damaged, defective, or incorrect.
3. Refunds
Once your return is received and inspected, we will notify you about the approval status of your refund. If approved, your refund will be processed back to your original payment method.
Refund processing times may vary depending on your bank, credit card provider, or payment service. In most cases, refunds appear within several business days after being processed.
Since ChainLy.store offers free worldwide shipping, standard shipping charges are not deducted from eligible refunds.
4. Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If you receive a damaged, defective, incorrect, or missing item, contact us as soon as possible so we can review the issue and provide a suitable solution.
To help us resolve the issue quickly, please provide:
Your order number
A short description of the issue
Clear photos of the item
Clear photos of the packaging
Your preferred resolution, if applicable
If the issue is confirmed, we may offer a replacement, refund, or another appropriate solution.
5. Exchanges
If you would like a different item, size, color, or style, please contact us. Exchanges are subject to product availability.
In some cases, the fastest option may be to return the original item for a refund and place a new order for the preferred item.
6. Non-Returnable Items
Certain items may not be eligible for return, including:
Items returned after 30 days
Items showing signs of wear or damage after delivery
Items missing original packaging, tags, accessories, or parts
Customized or personalized items, unless damaged or incorrect
Items clearly marked as final sale before purchase
7. Order Cancellations
If you need to cancel an order, please contact us as soon as possible. We will try to cancel the order before it is processed or shipped. Once an order has shipped, cancellation may no longer be available, but you may still request a return after delivery.
8. Contact for Returns
ChainLy.store
88 Rue du Baltimore, Québec, QC G2N 0E4, Canada
Email: support@ChainLy.store
Phone: (416) 588-7886
Terms of Service
Terms of Service
Welcome to ChainLy.store. These Terms of Service govern your use of our website and your purchase of products from our online store. By accessing our website or placing an order, you agree to these Terms.
Please read them carefully before using our website.
1. Overview
ChainLy.store sells fashion jewelry and accessories, including necklaces, bracelets, rings, chains, bangles, and occasion-ready jewelry pieces.
Throughout the site, the terms “we,” “us,” and “our” refer to ChainLy.store. The terms “you” and “your” refer to visitors, customers, and users of our website.
By using our website, you confirm that you are at least the age of majority in your place of residence or that you have permission from a parent or legal guardian to use this site.
2. Online Store Terms
You agree not to use our website or products for any unlawful or unauthorized purpose. You must not violate any laws in your jurisdiction, including intellectual property, privacy, consumer protection, and online commerce regulations.
You agree not to transmit viruses, malware, harmful code, spam, or any content that may interfere with the proper operation of our website.
3. Product Information
We make reasonable efforts to display product information, images, descriptions, colors, materials, sizes, and prices accurately. However, product colors may appear differently depending on your device screen, lighting, or display settings.
Product descriptions are provided for general informational purposes. Minor variations in color, size, finish, packaging, or product details may occur.
We reserve the right to update, modify, or discontinue any product at any time without prior notice.
4. Pricing and Availability
All prices are displayed on our website and may change without notice. We reserve the right to correct pricing errors, product errors, stock issues, inaccurate descriptions, or incorrect information at any time.
Product availability is not guaranteed. If an item becomes unavailable after your order is placed, we may contact you to offer a replacement, refund, or cancellation.
5. Orders and Payment
When you place an order, you agree to provide accurate billing, shipping, and contact information. Incorrect information may cause delays, failed delivery, or order issues.
We reserve the right to refuse, cancel, or limit any order for reasons including suspected fraud, inaccurate information, payment issues, product unavailability, or violation of these Terms.
Payment must be completed at checkout using the available payment methods shown on our website.
6. Shipping
ChainLy.store offers free worldwide shipping. Estimated delivery time is typically 7–10 business days after order processing.
Delivery times are estimates and may vary due to customs, carrier delays, holidays, weather, incorrect addresses, or other factors outside our control.
Please review our Shipping Policy for more details.
7. Returns and Refunds
We offer free returns and refunds within 30 days of delivery for eligible items. Return eligibility and refund procedures are explained in our Return & Refund Policy.
By purchasing from ChainLy.store, you agree to follow our return process and contact us before sending any item back.
8. Accuracy of Account and Contact Information
You agree to provide current, complete, and accurate purchase and account information. You are responsible for keeping your email address, shipping address, and payment information accurate.
ChainLy.store is not responsible for delivery failures caused by incorrect or incomplete information provided by the customer.
9. Intellectual Property
All website content, including text, graphics, logos, images, product descriptions, designs, icons, and branding, is owned by or licensed to ChainLy.store and is protected by applicable intellectual property laws.
You may not copy, reproduce, distribute, modify, sell, or exploit any part of our website or content without written permission from us.
10. Third-Party Services
Our store may use third-party services for payment processing, shipping, analytics, marketing, or website functionality. These third parties may have their own terms and privacy practices.
We are not responsible for third-party websites, services, policies, or content linked from our website.
11. Limitation of Liability
To the fullest extent permitted by law, ChainLy.store is not liable for indirect, incidental, special, punitive, or consequential damages arising from your use of our website or products.
Our total liability for any claim related to an order shall not exceed the amount paid for that order.
12. Prohibited Uses
You may not use our website or products:
For unlawful purposes
To violate any laws or regulations
To infringe intellectual property rights
To submit false or misleading information
To upload harmful code or malware
To interfere with website security
To collect personal information without consent
To harass, abuse, or harm others
To attempt unauthorized access to our systems
13. Changes to Terms
We may update these Terms of Service at any time. Updated versions will be posted on this page. Continued use of our website after changes are posted means you accept the updated Terms.
14. Contact Information
Questions about these Terms may be sent to:
ChainLy.store
88 Rue du Baltimore, Québec, QC G2N 0E4, Canada
Email: support@ChainLy.store
Phone: (416) 588-7886